Response to the Better Business Bureau From Hooked on Phonics

"On October 16, 2009, the business provided the following information:

Dear *** *******,

We apologize that your program is missing components. We have mailed you a replacement CD and replacement flashcards. Please call us at 1-888-605-5055 or email us at cs@hop.com if you do not receive these.

As for the CD-ROM, the program you purchased is an older version of the Learn to Read Kindergarten program and the CD-ROM you received is not compatible with the latest version of Mac. We have updated the program and the games for the new program are now available online. To access this material, please do the following:

1. Go to http://my.hookedonphonics.com
2. Create a New MyHOP ID by clicking ''Register''.
3. Create an account by filling in the information on the registration page, then click ''Submit''.
4. On the next page, please enter a UPC Number of 713974010677, then enter a nickname for your child, then click ''Submit''.
5. On the following page, click ''Kindergarten Level 1'' under ''My Readers''.
6. On the progress map page, you can click each lesson number to access the online content.
7. Once you complete all the lessons of Kindergarten Level 1, click ''Kindergarten Level 2'' under ''MyReaders'' on the main MyHOP page to access the rest of the lessons.

If you have any problems accessing the online materials, please call us at 1-888-605-5055 or email us at cs@hop.com.

Thank you
Hooked on Phonics"