The package arrived, CD and flashcards with Aa along with six rings to clip the flashcards together... only needed one, but maybe this is the 'payment' for my persistence.
Could the customer service have been better-YES.
It is ridiculous that this simple thing took this many months to finally get taken care of, September 10 until October 29th.... countless phone calls, multiple emails and finally a blog recounting the struggle.... but at least it is taken care of.
Thursday, October 29, 2009
Wednesday, October 21, 2009
Response to the Better Business Bureau From Hooked on Phonics
"On October 16, 2009, the business provided the following information:
Dear *** *******,
We apologize that your program is missing components. We have mailed you a replacement CD and replacement flashcards. Please call us at 1-888-605-5055 or email us at cs@hop.com if you do not receive these.
As for the CD-ROM, the program you purchased is an older version of the Learn to Read Kindergarten program and the CD-ROM you received is not compatible with the latest version of Mac. We have updated the program and the games for the new program are now available online. To access this material, please do the following:
1. Go to http://my.hookedonphonics.com
2. Create a New MyHOP ID by clicking ''Register''.
3. Create an account by filling in the information on the registration page, then click ''Submit''.
4. On the next page, please enter a UPC Number of 713974010677, then enter a nickname for your child, then click ''Submit''.
5. On the following page, click ''Kindergarten Level 1'' under ''My Readers''.
6. On the progress map page, you can click each lesson number to access the online content.
7. Once you complete all the lessons of Kindergarten Level 1, click ''Kindergarten Level 2'' under ''MyReaders'' on the main MyHOP page to access the rest of the lessons.
If you have any problems accessing the online materials, please call us at 1-888-605-5055 or email us at cs@hop.com.
Thank you
Hooked on Phonics"
Dear *** *******,
We apologize that your program is missing components. We have mailed you a replacement CD and replacement flashcards. Please call us at 1-888-605-5055 or email us at cs@hop.com if you do not receive these.
As for the CD-ROM, the program you purchased is an older version of the Learn to Read Kindergarten program and the CD-ROM you received is not compatible with the latest version of Mac. We have updated the program and the games for the new program are now available online. To access this material, please do the following:
1. Go to http://my.hookedonphonics.com
2. Create a New MyHOP ID by clicking ''Register''.
3. Create an account by filling in the information on the registration page, then click ''Submit''.
4. On the next page, please enter a UPC Number of 713974010677, then enter a nickname for your child, then click ''Submit''.
5. On the following page, click ''Kindergarten Level 1'' under ''My Readers''.
6. On the progress map page, you can click each lesson number to access the online content.
7. Once you complete all the lessons of Kindergarten Level 1, click ''Kindergarten Level 2'' under ''MyReaders'' on the main MyHOP page to access the rest of the lessons.
If you have any problems accessing the online materials, please call us at 1-888-605-5055 or email us at cs@hop.com.
Thank you
Hooked on Phonics"
And again....
Dear Customer,
Thank you for your patience. Your missing items were shipped from Baltimore on October 16th, 2009. Please allow 7-10 business days for delivery.
Thank you,
HOP Customer Service
(800) 532-3607
Tuesday, October 20, 2009
Another promise...
| ||||||||
Friday, October 16, 2009
Nothing in the mail
On October 8th I received an email stating that the missing items would be sent to me.
Nothing yet. Mail is checked timely and the company has yet to fulfill the promise made.
Thursday, October 8, 2009
The results of the complaints....
Recieved the following today from the customer service department at Hooked on Phonics.
--------------------------------------------------------
RE: Customer Service
CS [CS@hop.com]
Sent:
Thursday, October 08, 2009 13:16
To: ******* ******
"Dear Customer,
Thank you for your e-mail!
I do apologize for the inconvenience. We will get the missing items out you. Now the Blue CD-ROM is not compatible with any MAC OS versions higher than 10.4. If you have any MAC version with a 10.4 or higher it will not work, and unfortunately we do not have an updated version. Once again I do want to apologize for the inconvenience. I will forward this to our corporate office incase they have not reship those items.
Thank you,
HOP Customer Service
(800) 532-3607"
-----------------------------------------------------------
Site will be updated frequently for any changes and/or actual receipt of items paid for and not received.
--------------------------------------------------------
RE: Customer Service
CS [CS@hop.com]
Sent:
Thursday, October 08, 2009 13:16
To: ******* ******
"Dear Customer,
Thank you for your e-mail!
I do apologize for the inconvenience. We will get the missing items out you. Now the Blue CD-ROM is not compatible with any MAC OS versions higher than 10.4. If you have any MAC version with a 10.4 or higher it will not work, and unfortunately we do not have an updated version. Once again I do want to apologize for the inconvenience. I will forward this to our corporate office incase they have not reship those items.
Thank you,
HOP Customer Service
(800) 532-3607"
-----------------------------------------------------------
Site will be updated frequently for any changes and/or actual receipt of items paid for and not received.
Wednesday, October 7, 2009
In a few minutes...
Next free site to enjoy the posting of my complaint:
www.my3cents.com. The complaint numbered 641** should be visible in a few minutes...
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